Sophie Martin
sophie.martin@example.com+44 20 7946 0117linkedin.com/in/sophiemartin
Summary
Product manager with 8 years owning B2B SaaS roadmap, discovery, launches, and growth metrics.
Known for structured prioritisation, clear stakeholder communication, and shipping customer-facing products with measurable adoption and revenue impact.
Experience
Senior Product Manager
Workframe | London, UK | March 2021 - Present
- Own roadmap for collaboration products used by 14,000 weekly active users across enterprise accounts.
- Launched permissions redesign that reduced admin support tickets by 32% and unlocked 1.8M GBP in expansion pipeline.
- Led discovery with 42 customers and prioritised the roadmap using opportunity size, confidence, effort, and strategic fit.
- Defined activation and retention metrics that improved new workspace setup completion from 54% to 71%.
- Partner with engineering, design, data, sales, and customer success across 5 parallel product workstreams.
Product Manager
InvoiceHub | Reading, UK | May 2018 - February 2021
- Shipped automated invoice matching used by 3,200 finance teams and saving customers 6 hours per month on average.
- Drove A/B tests on onboarding that increased trial-to-paid conversion by 9.4%.
- Built quarterly planning process linking customer problems, OKRs, engineering capacity, and launch readiness.
- Reduced payment failure escalations by 27% through clearer error states and retry flows.
Associate Product Manager
CloudDesk | Bath, UK | September 2015 - April 2018
- Managed backlog for internal admin tools serving 180 operations specialists.
- Analysed support themes and prioritised workflow fixes that reduced average handling time by 14%.
- Coordinated releases with engineering, QA, and training teams across fortnightly launch cycles.
- Created product requirement documents, launch notes, and metric read-outs for senior stakeholders.
Skills
Product
Roadmaps, Discovery, Prioritisation, OKRs, Go-to-market
Analytics
A/B testing, Funnel analysis, Retention, SQL, Looker
Collaboration
Stakeholder management, PRDs, User research, Launch planning
Tools
Jira, Figma, Amplitude, Confluence, Salesforce
Education
- MBA, Warwick Business School
- BSc Information Systems, University of Bath