As asked
A product team wants a generative assistant to answer support questions in the company's tone using private documentation. When would you fine-tune, use RAG, or rely on prompting?
Sample answer outline
Use RAG when the main requirement is fresh private knowledge and citations, because fine-tuning is a poor way to memorise changing facts. Use fine-tuning when you need a consistent behaviour, format, style, or task policy that prompting cannot reliably maintain at scale. Prompting alone is suitable when the task is simple, low-risk, and changes frequently. Strong answers mention evaluation before and after each approach, plus the operational costs of data curation, retraining, retrieval quality, and latency. The common error is treating fine-tuning as a magic upgrade rather than a targeted behavioural intervention.
Expect these follow-ups
- What failure tells you the retriever is the problem?
- What data would you need for a useful fine-tune?
- How would you measure whether tone improved without making factuality worse?