As asked
What is Amazon's Working Backwards process, and how would you apply it if your team were scoping a new feature for Alexa's home automation integration? Walk me through what a press release and FAQ would look like for that feature.
Sample answer outline
Working Backwards starts with a press release written from the customer's perspective describing the finished product, then a FAQ addressing external questions (what is it, who is it for, why does it matter) and internal questions (what are the hardest technical problems, how do we measure success). For the Alexa home automation example, the press release should open with the customer benefit, not the technology. The FAQ should cover the customer's current pain (fragmented apps per device, unreliable voice control), the new experience, and how success is measured (time to complete a home-control task, retention of the feature after 30 days).
Expect these follow-ups
- What is the most common mistake teams make when writing a PR/FAQ?
- How does a PR/FAQ differ from a traditional product requirements document?