Company profile
Intercom
Intercom builds customer messaging, support automation, help desk, and AI agent products for sales and support teams. Interviews are product-engineering heavy, with attention to conversational UX, inbox workflows, analytics, and the operational realities of AI-assisted customer support.
Interview process
Intercom operates in the saas space with a headcount around 1K, which usually puts hiring in a middle zone: repeatable enough to have defined stages, small enough that the team you would join runs most of the loop. For ml engineer, ai engineer, ai infrastructure engineer candidates that generally means a recruiter conversation, skill rounds led by future teammates, and a closing conversation with a senior leader. The role pages below break down the questions for each function.
Questions and process by role
Intercom hires across several engineering and product functions, and the loop shifts with each one. Open a role for the reported questions, the round-by-round focus, and a salary band for that function.
- ML engineer
ML engineer interview questions and process at Intercom.
engineering - AI engineer
AI engineer interview questions and process at Intercom.
ai - AI infrastructure engineer
AI infrastructure engineer interview questions and process at Intercom.
ai - AI red team engineer
AI red team engineer interview questions and process at Intercom.
ai - AI research engineer
AI research engineer interview questions and process at Intercom.
research - MLOps engineer
MLOps engineer interview questions and process at Intercom.
ai - Analytics engineer
Analytics engineer interview questions and process at Intercom.
data - BI engineer
BI engineer interview questions and process at Intercom.
data
Salary signal
Approximate senior median pay for Intercom's core roles, anchored to San Francisco and modeled from BLS, ONS, and Levels.fyi reference medians. These are market bands for the role and city, not Intercom offers. Open a role for the full city-by-city table.
Employee reviews
Intercom holds a 4.1 Glassdoor rating. External review scores are directional signals. Treat them as context alongside the specific team, location, level, and hiring manager you are interviewing with.
Glassdoor 4.1