Hugo Bennett
hugo.bennett@example.com+44 20 7946 0238linkedin.com/in/hugobennett
Summary
UX researcher with 7 years running mixed-method studies that shape product strategy and design decisions.
Experienced in usability testing, in-depth interviews, survey design, synthesis, research repositories, and turning evidence into prioritised product action.
Experience
Senior UX Researcher
Wayfinder Travel | London, UK | March 2022 - Present
- Lead research for booking and trip-planning products serving 4.5M monthly users.
- Ran 60 usability sessions and 3 diary studies that reprioritised the roadmap toward two high-value flows.
- Designed and analysed a 2,400-respondent survey that quantified trust barriers in checkout, informing a redesign.
- Built a research repository in Dovetail that cut insight retrieval time for designers by 44%.
- Partner with product, design, and data to convert findings into shipped changes and tracked outcomes.
UX Researcher
Northwind Energy | Edinburgh, UK | June 2019 - February 2022
- Planned and ran moderated and unmoderated usability tests for a customer self-service portal.
- Conducted 48 interviews on billing comprehension, surfacing two changes that reduced support calls by 17%.
- Created a survey programme with consistent measures for satisfaction, effort, and task success.
- Synthesised findings into prioritised opportunity maps used in quarterly planning.
Research Assistant
Civic Lab | Manchester, UK | September 2016 - May 2019
- Recruited and screened participants for accessibility and inclusive-design studies.
- Ran contextual inquiries and translated observations into annotated journey maps.
- Analysed qualitative data with thematic coding across 90 interview transcripts.
- Produced readouts and highlight reels that helped teams act on findings within two weeks.
Skills
Methods
Usability testing, Interviews, Survey design, Diary studies, Contextual inquiry
Synthesis
Thematic analysis, Journey mapping, Affinity mapping, Opportunity mapping
Research ops
Participant recruitment, Research repository, Consent and ethics, Study planning
Tools
Dovetail, Maze, UserTesting, Qualtrics, Figma
Education
- BA Interaction Design, University of the Arts London
- NN/g UX Certification