Aisha Khan
aisha.khan@example.com+44 20 7946 0128linkedin.com/in/aishakhangithub.com/aishakhan
Summary
Site reliability engineer with 9 years keeping distributed systems reliable at scale.
Strong in SLO design, incident response, observability, Kubernetes, automation, capacity planning, and production risk reduction.
Experience
Senior Site Reliability Engineer
Streamline Media | London, UK | April 2021 - Present
- Own reliability for video ingestion services processing 2.1B events per day across 3 regions.
- Defined SLOs and error-budget policies that reduced priority incidents from 11 to 4 per quarter.
- Built OpenTelemetry tracing and Prometheus alerts that cut mean time to detect from 18 minutes to 5 minutes.
- Automated regional failover drills, improving recovery time objective from 45 minutes to 12 minutes.
- Lead incident reviews and track corrective actions to 92% completion within 30 days.
Site Reliability Engineer
BankGrid | Belfast, UK | June 2017 - March 2021
- Managed Kubernetes and Linux reliability for 38 customer-facing banking services.
- Reduced noisy pages by 52% through alert rationalisation, burn-rate alerts, and ownership mapping.
- Developed Go automation for certificate renewal, eliminating 9 recurring expiry incidents per year.
- Improved capacity forecasting accuracy by 24% using service-level traffic and saturation metrics.
Operations Engineer
HostWorks | Glasgow, UK | September 2014 - May 2017
- Supported Linux, Nginx, MySQL, and Redis systems for ecommerce and media customers.
- Automated log rotation, backup checks, and patch reporting for 300 production hosts.
- Diagnosed database saturation and improved peak-sale response times by 29%.
- Created runbooks that reduced first-line escalation volume by 21%.
Skills
Reliability
SLOs, Error budgets, Incident response, Capacity planning, Runbooks
Platform
Kubernetes, Linux, Docker, Terraform, AWS
Observability
Prometheus, Grafana, OpenTelemetry, Loki, PagerDuty
Languages
Go, Python, Bash, SQL
Education
- BSc Computer Science, University of Manchester
- AWS Certified Cloud Practitioner