Rachel Green
rachel.green@example.com+44 20 7946 0163linkedin.com/in/rachelgreengithub.com/rachelgreen
Summary
Engineering manager with 10 years in software engineering and 5 years leading product engineering teams.
Experienced in hiring, performance management, technical direction, delivery planning, incident follow-up, and cross-functional product execution.
Experience
Engineering Manager
ScaleWorks | London, UK | May 2021 - Present
- Manage 11 engineers across platform and product squads supporting a B2B SaaS product with 4M weekly actions.
- Improved roadmap predictability from 61% to 84% by tightening planning, dependency reviews, and delivery checkpoints.
- Hired 7 engineers and raised interview loop pass-through quality with structured rubrics and calibrated debriefs.
- Led performance and growth plans that promoted 4 engineers and resolved 2 underperformance cases fairly.
- Partner with product, design, data, and support leaders on quarterly OKRs and customer escalation reviews.
Tech Lead
BrightOps | Birmingham, UK | July 2018 - April 2021
- Led 6 engineers building workflow automation services in TypeScript, Go, and Postgres.
- Reduced production incidents by 36% through design reviews, SLO adoption, and postmortem action tracking.
- Mentored 3 mid-level engineers into senior scope through architecture ownership and stakeholder exposure.
- Delivered migration from monolith to services with zero customer-facing downtime.
Senior Software Engineer
DeskFlow | Nottingham, UK | September 2014 - June 2018
- Built backend APIs and React interfaces for customer-service workflows used by 1,200 agents.
- Improved queue processing throughput by 47% with database indexing and job batching.
- Created onboarding docs and pairing plans that reduced new-engineer ramp time by 3 weeks.
- Coordinated incident response and follow-up for service outages affecting enterprise customers.
Skills
Leadership
Hiring, Performance management, Coaching, Team health, Career ladders
Delivery
Roadmap planning, OKRs, Stakeholder management, Incident reviews
Technical
System design, APIs, Postgres, TypeScript, Cloud architecture
Tools
Jira, Linear, GitHub, Looker, PagerDuty
Education
- BSc Software Engineering, University of Glasgow
- Management Essentials, London Business School