Charlotte Hughes
charlotte.hughes@example.com+44 20 7946 0247linkedin.com/in/charlottehughes
Summary
Business analyst with 8 years bridging business needs and delivery teams across finance and operations.
Strong in requirements elicitation, process mapping with BPMN, SQL analysis, stakeholder management, and shaping changes that cut cost and risk.
Experience
Senior Business Analyst
Sterling Mutual | London, UK | March 2021 - Present
- Lead analysis for a claims-processing transformation across 5 operational teams and 3 legacy systems.
- Documented requirements and BPMN process maps that reduced rework during build by 29%.
- Analysed claims data in SQL to identify a manual step adding 4 days to average handling time.
- Defined acceptance criteria and ran UAT for 14 releases, cutting post-release defects by 34%.
- Facilitate workshops with operations, compliance, and engineering to align on scope and trade-offs.
Business Analyst
Halcyon Logistics | Manchester, UK | May 2017 - February 2021
- Gathered requirements for a warehouse management rollout across 8 distribution sites.
- Mapped as-is and to-be processes, removing 2 redundant approval steps from the order flow.
- Built SQL reports for inventory accuracy that informed a stock-count change saving 11 hours per week.
- Wrote functional specifications and traceability matrices used by developers and testers.
Junior Business Analyst
Pinevale Finance | Birmingham, UK | September 2014 - April 2017
- Supported requirements documentation for a customer onboarding system replacement.
- Produced process diagrams and gap analyses comparing current and proposed workflows.
- Ran data validation queries that surfaced 1,400 duplicate customer records before migration.
- Coordinated stakeholder sign-off and tracked open issues through to resolution.
Skills
Analysis
Requirements elicitation, Process mapping, BPMN, Gap analysis, UAT
Data
SQL, Excel, Reporting, Data validation
Delivery
User stories, Acceptance criteria, Traceability, Workshops
Tools
Jira, Confluence, Visio, Lucidchart, Power BI
Education
- MBA, Warwick Business School
- BSc Information Systems, University of Bath